Refund Policy

Refund Policy

At AzrahTech, we aim to ensure fair transactions between customers and service providers. This Refund Policy outlines when refunds may be requested and how refund decisions are handled.

By using the platform, you agree to this policy.

1. Refund Eligibility

A refund may be considered in cases such as:

  • A service was paid for but not delivered
  • The provider failed to fulfill the agreed service
  • A duplicate or accidental payment was made
  • The service delivered was materially different from what was described
  • An order was canceled before service delivery began

Refund approval is subject to review.

2. Non-Refundable Situations

Refunds may not be granted where:

  • The service has already been completed as agreed
  • The customer changes their mind after delivery
  • Dissatisfaction is based on preferences not related to the agreed scope
  • The customer provided incorrect requirements that affected delivery
  • The request violates platform terms or involves abuse of the refund process

3. Dispute Resolution

Customers are encouraged to first attempt resolution directly with the service provider.

If unresolved, disputes may be escalated to platform support for review.

AzrahTech reserves the right to make a reasonable decision based on available evidence.

4. Refund Request Process

To request a refund:

  1. Open the relevant order details.
  2. Submit a refund or support request.
  3. Provide details and supporting information.
  4. Await review by support.

Additional information may be requested during review.

5. Refund Processing

Approved refunds, where applicable, may be processed through the original payment method or other supported methods.

Processing times may vary depending on payment providers.

6. Platform Fees

Certain processing or platform fees may be non-refundable where permitted by law or payment provider terms.

7. Fraud Prevention

Refund requests suspected to involve fraud, abuse, or repeated misuse may be rejected and may result in account review.

8. Policy Changes

We may update this Refund Policy from time to time. Continued use of the platform constitutes acceptance of any updates.

9. Contact

For refund-related questions, please contact support through the platform support channels.